Total Mobility is a door-to-door passenger transport scheme that people with disabilities can apply to use.
Total Mobility card holders are now able to use the eBus service for free at any time of day with a support person, if required. Read more about the eBus service(external link).
The aim of the scheme is to increase the mobility of those with disabilities in the Nelson Tasman region.
The Nelson City Council administer the scheme on behalf of the Tasman District Council.
Total Mobility cards can be used in other regions of New Zealand and have replaced the old paper vouchers.
To be eligible, you must have an impairment that prevents you from travelling unaccompanied, in a safe and dignified manner, on public transport.
Impairments include;
Other acceptable reasons include;
The scheme entitiles eligible people to receive a discount for their transport fare by swiping their card in the taxi. This was previously by way of Total Mobilty vouchers presented for each trip.
The following agencies are responsible for assessing people's eligibility to join the Total Mobility scheme and issuing the personalised cards.
They may charge you an assessment fee and if you are approved you must also pay that agency's annual subscription fee. It is recommended that you join an agency that provides a service for people with a similar disability to your own.
The agencies are:
| Agency | Phone |
|---|---|
| Age Concern Richmond | 03 544 7624 |
| Royal Foundation for the Blind | 03 547 6616 or 0800 243 333 |
| Stroke Foundation | 03 545 8177 or 025 216 0675 |
| CCS Disability Awareness Action Nelson | 03 548 4479 |
| Epilepsy NZ (Nelson) | 03 546 6398 or 0800 202 122 |
| Idea Services Nelson (IHC) | 03 538 1100 |
| SF Nelson (Mental Health) | 03 546 6090 |
Including the area north to Mārahau and south to Māpua, Moutere Valley and Motueka Valley.
There is currently no approved operator in Golden Bay. Scheme vouchers cannot be used in Golden Bay however residents can use their vouchers in Motueka, Richmond, Nelson and other regions of New Zealand.
The Total Mobility scheme is administered by Nelson City Council, with Tasman District Council contributing to the budget. The local share is funded via rates and the remainder comes through Waka Kotahi NZ Transport Agency funding.
You should contact your agency (e.g. age concern). They will ensure you are all set to use the scheme in the future.
Yes.
The scheme currently operates in Auckland, Christchurch, Otago, Wellington, Northland, and Taranaki.
If you are traveling to another region it is still wise to check with the relevant council before you travel.
The Nelson City Council can issue special vouchers for total mobility members who are travelling to places where cards are not yet in use.
Once your agency has completed your assessment and your application approved by Council, your card will be posted to your address. Please allow 10 business days for it to arrive.
If you move house or your circumstances change you should contact your agency (e.g. age concern).
Please call the Nelson City Council customer services on (03) 546 0200 to arrange for a replacement card. You will need to pay the full fare until you receive your new card.
Please dispose of any remaining vouchers. They are no longer valid and will not be accepted by drivers.
Just your name, ID number, and expiry date (your date of birth and address details remain confidential).
Total Mobility Administrator, Nelson City Council
PO Box 645, Nelson 7040
Phone 03 546 0200
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